For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements. Explore research-backed insights on how technology c...

Election season can be overwhelming for state and local election offices. Voting leaders are tasked with keeping residents updated, processing requests and responding to the public demand for increased transparency. Experts from King County Elections (KCE) overcame these challenges with an optimized communication plan. By delivering multi-channel alerts, KCE saw a 67% greater cure rate among voters who opted in to receive ballot alerts. Join G...

Florida recently passed a record-high state budget in excess of $116 billion for the 2023-2024 fiscal year. On September 27 at 9:00 A.M. Pacific, our team will unpack what this means for selling tech in the state and how you can get your slice of the (very large) pie. A few notable facts from the budget include: $15.3 billion in total reserve (13.2% of total budget) 70+ emerging tech opportunities $26.8 billion for K-12 education $3.7 billion...

Technology can empower local government personnel – from the GIS office to public works administration to city engineers – to efficiently develop, build and manage infrastructure that has a real impact on residents' lives. When government workers have the tools they need to plan and manage projects efficiently, agencies are not only producing a happier and more productive workforce, they're also improving resident services and crea...

Imagine this scenario: Your state or locality can map when and where violence is most likely to happen. With this knowledge, officials and local leaders concentrate resources in those hotspots. The additional community support results in fewer incidents requiring responder dispatch and decreased crime levels. Sound too good to be true? It’s not. In fact, this is exactly what’s happening in Wilmington, Delaware. Determined to find a...

Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them.But if governments aren’t managing these cross-platform interactions, this conveni...

Open and timely communication between government and constituents is critical to community success. Whether for planning budgets, measuring program impact or enhancing emergency response, a dedicated public participation platform is the best way to identify and address community needs. Community engagement software can help agencies create a central database to personalize communications for hard-to-reach residents. And purpose-built reporting...

To keep up with the growing demand for seamless digital services, state and local governments have turned to modern tools like cloud technology and artificial intelligence. With so many options available for modernization, how can agencies know which tools can best address their challenges? Journey analytics is a process that leverages data to map the constituent journey and pinpoint friction that hinders positive experiences. Utilizing data...

State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively. Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital serv...

Government and education services should be easily accessible and simple to use for a wide variety of constituents. As the COVID-19 pandemic demonstrated, constituents can get frustrated and feel left behind when organizations have complex processes and tools, and not all users will be on the same level of the digital playing field. Thankfully, government and educational agencies have shown a willingness to transform their approaches to meet i...